RESPONSIBILITIES:
1. Make equipment installations, evaluate equipment problems and make service decisions where
required.
2. Direct service/warranty administration and the distribution of all technical materials. Prepare warranty
reports for service manager.
3. Direct the collation of field service reports to provide feedback on product deficiencies to the
manufacturing facility and assist in initiating rectification measures.
4. Execute company policies relating to business administration, ethics, safety and warranty.
5. Provide field assistance where operational / customer liaison is required.
6. Take part in training and personal development of Service personnel and oversee technical service
training for customers.
7. Ensure activities comply with legal and ethical standards.
8. Customer follow-up and ownership of all product and service related issues. Work as a continuous
customer interface for customer satisfaction feedback, etc.
9. Be responsible for service financial target on assigned territory.
10. Proactively promote solutionizing concept to delight IR customers.
QUALIFICATIONS:
1. Solid engineering background (college or higher degree in engineering, preferable on Mechanical or
Electrical Engineering).
2. Minimum 3 to 5-years experience in machine repair, maintenance and service. Air compressor
service experience is preferable.
3. Skills in computer programming and machine control are preferable.
4. Self-motivated and ability to multi-task, working under pressure to strict deadlines
5. Willing to travel and can work independently